Technical support

Do you have Janitza devices in use and need support? Here you can get technical support for all Janitza products.

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Hotline

+49 6441 9642-22

Technical support for universal measurement devices, GridVis software, maximum monitoring systems, power factor controllers

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Email

support@janitza.de

Send us your support request on all topics by e-mail

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Service ticket

Service ticket

Fill out our service ticket

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Accessibility

You can reach us during these business hours:

Monday-Thursday: 7:45 a.m. - 5:00 p.m. and Friday: 7:45 a.m. - 3:00 p.m

technischer vertrieb

Technical sales

Want to buy Janitza devices but still have technical questions? Please contact our technical sales department.

Our Janitza service team is ready to answer your inquiries

Technical-Support Request
Technical support
Sascha Hecker

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Daniel Golly

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Dominik Krapfl

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Ewald Krestel

Compensation systems

Head of Applications / Support
Tino Wagner

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Patrick Metz

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Robert Geller

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Jonas Find

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

Technical support
Jan-Lukas Krüger

Maximum monitoring systems, universal measurement devices, power factor controllers, GridVis® software

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Teamviewer

We offer quick help with the Teamviewer remote maintenance software by arrangement. It can be used directly and easily without installation. Click here to download.

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Technical FAQs

Here you will find relevant information and assistance on products and software for our specialist retail partners and customers.

Security updates

Subscribe to security updates and receive security-related information about our products.

Report security problems

Have you discovered a security vulnerability or other security issue? Please use our special form to report this to us quickly and easily. Your report helps us to keep our systems secure and to react quickly.